Exporting CMS form submissions

Step-by-step instructions for working with CMS form submissions.

Our content management system (CMS) allows you to create and embed an online form. 

For more information about how to set this up, read our guide here.

How to download form submissions

Webform submissions are managed by content editors and need to be cleared once a month. 

To access the submissions:

  • Roll over Structure at the top of your screen
  • Click on Webforms
  • Search for the form you want and click on its name
  • Click on the Results tab
Screenshot showing where to click for the results tab
  • Click on the Download link directly under the Results tab
  • In the Format options section, leave all the settings as is
  • Click the Download button at the bottom of the screen
  • If you left the Export format dropdown selection on Delimited text you will get a file with the extension CSV, which you can open with Excel and save as an XLSX file.

If your form was created using OpenForms instead, please see our guide to exporting OpenForm submissions here

Deleting the submissions from the CMS

It’s a privacy requirement that all webform submissions are exported regularly from our CMS, uploaded to an appropriate record management system (as per your specific team's processes) and then deleted from the CMS. 

This action is irreversible, so make sure you have checked your downloaded spreadsheet first!

To clear the webform results in the CMS:

  • click the Clear link to the right of the Download link
  • check the information and tick the checkbox.
  • click the Clear button.

Reviewed 04 June 2021

Vic Gov digital guide

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