Get CMS and content support

Follow these steps if you have a question about using the Single Digital Presence content management system.

You can navigate to this page directly from the CMS under the CMS Support menu item.

Editors and approvers seeking support are encouraged to check the SDP content and CMS guidesExternal Link as a first approach.

You can also reach out to the SDP community any time, we have a variety of channels for all members to seek and provide support to each other. Learn more on the Innovation Network SDP community group.External Link

You can also book time with a content designer from the SDP publishing team to discuss:

  • development of new content
  • creating a digital publication
  • digital inclusion and accessibility failures

Make a booking

Publishing standard time frames

The Single Digital Presence publishing hours are 9am to 5pm, Monday to Friday.

Content updates on will be published within 2 business days from the time of request.

Larger updates, such as publications or multiple pages, may take longer to be published due to the nature of the quality checking.

Urgent requests

For urgent out of hours responses for or Single Digital Presence use Link .

Please note: access to our support desk is pre-authorised for relevant departmental digital staff.

Join us in the sandbox

Join a member of the SDP content team to troubleshoot, play around and learn tricks and tips on creating inclusive content. This is an open invitation to all SDP community members across the VPS.

Sandbox sessions are held every Thursday between 2 and 4pm.

Access the session through the Sandbox channel, find out more on theInnovation NetworkExternal Link .

Reviewed 26 April 2022

Single digital presence

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