singledigitalpresence.vic.gov.au

How to raise a support ticket

How to raise a support ticket for Single Digital Presence.

Whether you need technical or publishing support, Single Digital Presence (SDP) manages all requests through our Service Desk. This helps us track and manage requests in a timely way.

SDP support forms

  • Complete this form to submit requests for digital content support. This includes requests for new content or a new section of the vic.gov.au or other website managed by DPC; analytics reports, CMS training, social media content and webforms. If you're updating existing content or requesting content publishing, you do this in the Content Management System.

    Content or publishing support form

    You will need an active Jira account to complete this form. Follow this link to create a Jira account.

  • Complete this form if you experience a website bug, your website is non-responsive or for any other website elements that are not working as they should. 

    Website bug, failure or outage form

    When filling out this form please select the applicable severity level:

    • Emergency - critical production: Choose this severity if your website is down, or is suffering from extremely degraded performance.
    • Emergency - production authoring emergency: Choose this severity if a bug or other issue is preventing you from publishing high-profile or important content on your website.
    • Level 1 - non-critical production: Choose this severity for most general bugs or problems affecting your production website.
    • Level 2 - non-production break fix: Choose this severity if you are a vendor or developer building products using the SDP platform and need help with using our development tools or hosting.
    • Level 3 - non-critical help desk support: Choose this severity for minor bugs, password resets, or general questions.

    You will need an active Jira account to complete this form. Follow this link to create a Jira account.

  • Complete this form for any general technical support issues or questions. 

    General technical support form

    You will need an active Jira account to complete this form. Follow this link to create a Jira account.

  • Complete this form for support for Google Analytics, Google Tag Manager, Google Optimize and Google Data Studio.

    Google marketing platform support form

    You will need an active Jira account to complete this form. Follow this link to create a Jira account.

  • Use this form to request changes or updates to the Victorian Coronavirus website.

    Coronavirus content request form

    You will need an active Jira account to complete this form. Follow this link to create a Jira account.

  • Use this form when requesting a new website domain or DNS (domain name system).

    Website domain and DNS request request form

    You will need an active Jira account to complete this form. Follow this link to create a Jira account.

Reviewed 24 June 2021

Was this page helpful?