Online Content Management System training

Request a Content Management System (CMS) login and complete our online training.

By the end of the videos and activities, you'll know how to: 

  • create a new page and add content 
  • apply heading styles and hyperlinks to your content 
  • add an image and a document to a page 

These activities should take around 1 to 2 hours to complete.

Step 1: Request access and a login

Your team leader or manager must submit this request on your behalf.

Submit a CMS login request

Step 2: Start the CMS training

Website content for activities 

To complete this training, we’ll ask you to edit and upload the below content into the CMS. 

VicFreeWiFi is the largest and free outdoor wi-fi network of its kind in Australia.  
What you get: 1GB per day, per device, no need to enter your personal details to join, no ads 
Find wi-fi locations
About the network: The pilot will run until April 2022, and is a partnership with Victorian Government, local government, and industry. 
The network is managed and maintained by telecommunications company TPG Telecom. 
Benefits of the free service 
Helps meet demand for free wi-fi connection in urban areas. 
Establishes communications infrastructure for future projects. 
Provides an opportunity to trial the Internet of Things (IoT) and advanced technologies. 
Has a combined coverage zone of over 600,000 square metres across Melbourne, Ballarat and Bendigo CBDs. 
New free public wi-fi networks are planned for Shepparton and Geelong as part of the Connecting Regional Communities Program. For more information visit Connecting Victoria 
For more information: phone TPG (iiNet Customer Service): 1300 668 847 or email:

  • All content on must meet WCAG AA guidelines.

    Website content should be HTML by default

    The following content types must be created in HTML format:

    • fact sheets
    • grant guidelines
    • video transcripts
    • forms - visit the Design forms digital guide for designing best-practise online forms
    • speeches
    • newsletters

    Word and PDFs versions of this content can be uploaded in addition to the online version.

    Find out how to make your content accessible

  • User statements help to keep your content real and relevant for users.

    Example of a user statement:

    As a: mum
    I want to: apply for a Working With Children’s Check
    So I can: volunteer for reading time at my son’s school. 

    Based on the content above, have a go at writing a user statement for your new page. 

    As a: 
    I want to: 
    So I can: 

  • This will help a user find your page in search engines. 

    Page title

    About 6 to 8 words that use your main keywords (up to 70 characters).

    Summary (meta description)

    About 15 to 20 words (up to 160 characters) that displays in search results.

    Make your summary meaningful. Don’t just copy and paste the first sentence from the page content. It needs to describe the content of the page using keywords that will help people find it. Make them want to click on your link more than other links.

    Use Google Trends to see which keywords are most popular with users in Australia.  

    Use the SERP snippet optimizer tool to get the length right for your title and summary. 

  • Step 1: Watch the login video tutorial 

    View login video in full screen

    Step 2: Log in with your username and password

    Open a Chrome browser (the CMS works best in Chrome), visit: then ender your username and password:

    • Username: firstname.lastname (for example: john.brown) 
    • Password: this will be supplied via email from the Single Digital Presence website team
  • Step 1: Watch the create a new page video 

    View new page video in full screen

    Step 2: Add content to your page  

    Add the website content listed above to your page. 

    Use the topics and primary site listed below to tag your content page: 


    • Science and technology 

    Site-section navigation:

    • Victoria’s free wi-fi 

    Primary site: 

  • Step 1:  Watch the content formatting video tutorial 

    View format content video in full screen

    Our quality checklist page can help you to create user-focussed content. 

  • Step 1: Watch the image video tutorial 

    View image video in full screen

    View add image video in full screen

    Step 2: Resize and add an image to your content

    Find an image using Unsplash or an image you already have on your desktop. Preferably an image of someone using their mobile phone or tablet.

    The image needs to be resized to the correct dimensions of 818 wide x 496 high. This means the image will be sized correctly to load on a web page and to be viewed on different devices.

    You will be able to resize any images by opening your photo and resizing the image using the Windows photo editor, and the custom dimensions. 

    Open your image and select the other options icon.

    Open your image in Window editor and select the other options icon

    Select Resize and Define custom dimensions.

    Un check the Maintain aspect ratio check box and type 818 for the Width and 496 for the Height.

    To resize your image uncheck maintain aspect ratio and include the height and width

    Save the image to your desktop. 

  • Step 1: Watch the document video tutorial 

    View document video in full screen

    Step 2: Add the document below to your page

    Add the document just below the last bullet point.

  • Once you've completed the activities, email the link to your page, to the Single Digital Presence team.

    We'll check that you've completed all of these steps correctly and the content has been written according to our writing style guide.

Step 4: Submit your training page for review

Once you’ve completed your content page, email us a link to your page for review at

It’ll allow us to check that you’ve completed each of these steps correctly. 

Helpful resources 

Online how-to guide for CMS 

For notes on how to complete anything, visit our How to publish content guide.

Sample of all landing page components 

Visit our Sample page to find all  landing page components available for you to use and their corresponding label in the CMS. 

Australian Government content style guide 

Your content needs to follow the Australian Government content guidelines on writing style, punctuation and grammar, numbers and measurement.

Hemingway Editor 

Use the Hemingway tool to help you ensure your content meets our Grade 8 reading level rule. 

Single Digital Presence Community of Practice

We share new features, research and analytics. We also keep half our time for you to meet with experts and get help with using SDP, content design, analytics and service design.

Anyone who has completed this training will automatically be added to our mailing list.

Digital content that gets results workshop

We run monthly in-person training on how to meet user needs, write so your content is discoverable and easy to understand; and manage stakeholders. Join the Innovation Network to get notifications of upcoming sessions.

Victorian Government digital standards

The WoVG digital standards are best practice for you as a Victorian Government digital services practitioner.

The digital standards include:

  • 12 digital design principles
  • how-to guides covering all Victorian Government digital activities
  • a range of mandatory standards comprising legal obligations, policy requirements, and industry standards

Reviewed 22 June 2021

Vic Gov digital guide

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